These are the collection of Frequently-Asked-Questions.
If your questions are not answered here, please feel free to contact our support team at email@example.com
FREQUENTLY ASKED QUESTIONS
These are the collection of Frequently-Asked-Questions.
1. Where is your physical outlet located?
Our outletis located at Kuala Lumpur & Selangor area (Danau Kota, Kampung Padan, Tasik Permaisuri, Bangi & Kajang). Stay tuned to our social media pages for any updates on store opening elsewhere
2. What item is available at your store?
We focusing for items man, women and kids. For your information, we are selling preloved item. Products are limited to 1 unit only. Do acknowledge the condition & measurement of items stated in the description for each item.
1. Where Do You Deliver?
We offer shipping to all over Malaysia! We using Post Laju as our courier for shipping.
2. How Much Does Shipping Cost?
The shipping cost will be calculated automatically when you make to the check out page. You can see the cost of shipping that had been calculated for you before you made the payment.
3. How Long Does Delivery Take?
Local delivery is within 3 to 7 working days.
4. Has My Order Been Shipped Out Yet?
Once your order has been processed and packed, we will email you a unique tracking code for you to keep tab on the status of your parcel at all times. This tracking code is sent to your registered email address/contact number. Please check your Junk Mail in case it’s there!
5. What Should I Do If I Received An Incorrect Item ?
We apologize profusely for this blunder and we hope it doesn’t deter you from making future purchases. Do let us know immediately via email at firstname.lastname@example.org along with your order ID and we’ll get it sorted out for you ASAP.
6. How If My Item Is Missing From My Order ?
Oh no! But not to worry! Send an email to email@example.com with your order ID and we’ll have it shipped out to you ASAP!
7. Which Address Should I Ship My Order To?
If you are at work, it would be advisable to ship to your office address because postal services like PosLaju operate between 8:30am to 8pm on weekdays and 8:30am to 5pm on Saturdays. If no one is physically able to collect your parcel on delivery after two attempts, your parcel will either be held at the nearest PosLaju office to you or sent back to us.
8. Can I choose Cash on Delivery (COD)?
We truly apologize as COD is not applicable.
9. Are items in my cart reserved for me?
Putting an item into your cart does NOT reserve or hold that item for you. Until you proceed to checkout and make the payment, that item will be available to other buyers. All items are available in limited quantity, so an item may sell out before you checkout.
1. I Couldn’t Proceed With Payment & My Order Status Is Pending. How Do I proceed?
Kindly contact us immediately via email, call or live chat and we’ll assist in canceling your order so that you can place a new one. We’d ask for your kind assistance not to bank in/transfer the amount to our bank account as we can’t guarantee the item you purchased is still in stock.
2. Can I Cancel My Order?
Yes, you can but you will need to call us on our hotline as soon as possible (not more than 24hours) so that we won’t process your order.
3. Why Was My Order Canceled?
In most cases, orders are automatically canceled if we do not receive payments from you via Billpliz. However, if the amount has been deducted from your bank account, kindly email us at firstname.lastname@example.org and we’ll sort it out right away!
4. How Do I Add An Item To My Order After Checking Out?
You will need to make a separate order altogether.
Registration and Online Account
1. Do I Need To Register To Shop?
Registering with us helps speed up the ordering process for you, as we would already have with us your billing and shipping details. It also allows you to keep track of your current and past order, and payment status.
2. By Registering, Will I Automatically Receive Updates On New Arrivals & Any Ongoing Sales & Promotions?
No, not unless you sign up to our newsletter. By sign‐ing up, you will be the first to know of our new arrivals, exclusive discounts, promotions and flash sales.
3. Will You Pass My Details To Any Other Companies?
No, we will not pass your details on to other companies. Don’t worry! All information you provide us with is strictly confidential and will not be shared with any third parties.
4. What Do I Do If I Have Forgotten My Password Or My Password Does Not Work?
If you’ve forgotten your password, just click the ‘Forgotten Your Password’ button and it will be emailed to you right away. If you still do not receive an email, write to email@example.com and we will assist you promptly.
5.What Is Your Online Security Policy?
We want to make sure you’re safe and secure when you’re shopping with us through our website. Rest assured we do not sell nor disclose any customers’ personal information to other parties for any purposes.
1. Do You Restock Items?
Yes, Whenever we get a restock on each category. We will usually announce it on our Facebook fan page, so don’t forget to “see first” our page. Bear in mind that we selling preloved item. We are practicing first come first serve basis.
2. Can You Let Me Know When An Item Has Been Restocked?
Unfortunately, we are unable to do so. Sorry! We usually announce restocked items on our Facebook fan page, so it’s a good idea for you to check regularly.
3. Can I Return/Exchange My Online Purchases At Your Store?
Unfortunately,no. Please be informed that we selling preloved item. Product is limited to 1 unit only. Do acknowledge the condition & measurement of items stated in description.